Community Management
The Community Nudge
Subtle prods sometimes have huge payoffs when it comes to online communities.
internet
Slow And Steady Wins The Social Media Race
An old fable still has relevance for teaching us in our hyper-technology-driven online world today.
Community Management
My Misery Doesn't Love Your Social Media Company
Or, how I learned that sharing joy is a better use of my online time.
Community Management
The Social Media Team Is "just like you, fr"
It seems obvious, but people forget that those behind your favorite social media accounts aren't just PR-posting robots.
Community Management
A Community Manager's Terrible, Horrible, No Good, Very Bad Day
Front-facing personnel sometimes deal with disaster mode occurrences like Unity's that always have a chance to happen in community management.